December 21, 2018
BETA NOTICE: We are currently in Beta and are allowing customers to use our service for FREE through the end of March 2019 while we test out our service. Click the link at the bottom of this page to sign up!
We are pleased to announce the release of our enhanced Read Receipt add-on for Zendesk. Quickly and easily add email delivery notifications to any email sent from your agents / staff via Zendesk to a requester. Our Read Receipt service immediately notifies you when a user views a comment update by adding a Private Comment to your ticket.
Read Data - View time since sent, when sent, when read and what comment was read. This includes a summary of the comment sent to quickly identify exactly what your customers read.
Agent Assignment - Read items are marked by the sending agent or by the most recent agent for Automation notifications.
Meta Data - We can also include extra data, such as browser and OS version information.
Custom Views & Automations - Quickly create views to see which tickets have not been read based on adding DeskPerk tags to your tickets. You can also create Automations to either send a second email if you haven't heard from the user or to follow up after an email is read.
Black / White Lists - We automatically black list agents using the Zendesk website from marking comments as read. You can also black list IPs for staff / management that do not use the Zendesk website within your company manually to prevent unwanted reads as well. We also allow you to white list IPs for situations where you have agents onsite.
IMAGE ABOVE: Zendesk website showing enhanced Read Receipts by DeskPerk. Easily see when an email was viewed and what was read. Also notice, the agent who sent the email is the one who added the Private Comment - pretty neat!
Just head over to https://www.deskperk.com/beta/ to get started. Getting started only takes a few minutes once you have been approved!